Case Studies

In this blog post you will learn all about case studies. What they are, how they can help your business and how to find them.

What is a case study?

Case studies are people. People who have tried out, can vouch for or speak about your brand, product or service in a positive and interesting way. Journalists love them because they add the sparkle of human interest to even the most mundane story, helping the reader engage with the piece. Case studies can elevate even the most seemingly boring business. Putting a person with a compelling story behind a product makes the brand more relatable to the consumer and to a journalist. It’s important to have a case study ready to go when contacting journalists, it will look unprofessional and probably annoy the journalist if you say you have one and then don’t get back to them with it pronto!

Where do I find a case study?

Case studies can be people who:

a.       Already use or buy your product or service.

b.       Could be interested in using your product or service.

If they are already a customer you should be able to contact them via your existing customer database, but if you don’t already have something established you could reach them via your website. Do you have people who are already leaving testimonials on your website or through social media? Could you add a button onsite or a link to your blog asking for people who would be happy to talk about your product or brand?

Alternatively use your own social media feed to reach out and ask. It’s a good idea to create a bank of case studies, you never know when the right opportunity may come up in the media to pitch your case studies out.

Will I need to get them photographed?

There’s no doubt that a good photo can help a case study get placed, but in general editors will want a clear head-shot in the initial stages and will then arrange for further photography if they need it, so there’s no need to pay out on an expensive shoot. However, it is important to send relevant photography to the journalist. For example, If yours is a service or product in the health, diet, fitness or wellness industry where a ‘before’ and ‘after’ shot will be helpful, then you should absolutely ensure you have close ups and full body shots of your case study before pitching to an editor.

Dos and don’ts:

ALWAYS ensure you have the case study’s full permission in writing before proceeding.  They might have agreed to have their story featured but want to remain anonymous, so you could request a name change.  They may want parts of their personal details, such as the names of their children left out or they may or may not agree to a photograph being used. You should ensure you detail exactly what is expected of them and get them to agree in a signed, dated agreement.

ALWAYS ensure all parties involved in a feature give consent.

ALWAYS be extra careful when children are involved, to get the signed consent of all parents and or guardians involved in the child’s care.

ALWAYS ensure the case study is happy to be photographed. Journalists almost always require the case study to be identified, so ensure the case study is happy with that.

NEVER place a case study with more than one rival title. Editors hate to see identical or similar copy popping up in the competition as it devalues their content. You should avoid offering a case study to rival titles at the same time and state if a rival title has previously featured it.

NEVER ignore a journalist’s calls if a case study you have put forward lets you down or changes their mind. Let the journalist know as soon as possible and offer to help find someone else in order to maintain a good relationship.

At Sunny Bird PR we use case studies with pretty much all our clients. Whether that be for a domestic abuse charity, The Hampton Trust or for Just Shutters, a plantation window shutter company. Case studies have helped to propel our clients into the press with real life stories.

You can find our how Sunny Bird PR has used case studies to successfully get clients onto TV and radio as well as other media titles here!

If you would like to find out more how case studies could work for you and how to do your own PR, you can book onto our PR and Publicity Course on the 29th November at our Bournemouth offices - Sunny Bird PR, The Garden Studio, Pine Grange, Bath Road, Bournemouth, BH1 2PF

Follow this link to book your place!

Clientversary: Bliss Sanctuary for Women

The Sunny Bird PR team are celebrating another year ‘clientversary’ with Bliss Sanctuary for Women this month!

The luxury women’s only retreat in Bali first approached the team back in 2015 with the objective of raising the brand’s profile in UK press and the launch of its second sanctuary in Seminyak, following the launch of the first in Canggu.

Fast forward to 2019, and the SBPR were tasked with promoting the new sanctuary in relevant national press titles, securing celebrity trips to promote the sanctuary, as well as creating content and advertising on Bliss’ social media.

As the largest most luxurious sanctuary of the three, we knew we could use this to our advantage in attracting press coverage and celebrity trips. To start with we compiled a press release announcing the new sanctuary and pitched it to relevant travel, women and lifestyle titles as well as the national papers for inclusion in round ups, travel news and general features which focused on Bliss’ unique offerings.

Press coverage achieved included Bliss being featured in ‘Top Destinations of Women of the World’ in the Metro as well as ‘The World's 24 Hottest New Hotels Opening in 2019’ in The Telegraph. We also pitched Bliss in line with key awareness days such as International Women’s Day which resulted in coverage in The Independent for the ‘10 of The Best Female Only Trips for Solo Travellers’.

Our next approach was to secure well-known celebrities and national journalists for press trips in order to achieve national press coverage and increase social media followers.

The SBPR team used Bliss Sanctuary’s USPs, such as unlimited food, spa treatments and yoga, and the brand’s ethos of following ‘bliss on your terms’ to attract both media and celebrity attention.

We approached luxury titles, national newspapers, women’s titles, spa and yoga titles, tailoring each pitch to resonate with the publication and its readers, whether it was the luxury angle, solo travel, women’s only travel or the focus on wellbeing. We invited journalists to come and stay at Bliss and review the new sanctuary themselves in exchange for press coverage.

The team also researched and targeted celebrities to invite to Bliss in exchange for media interviews, photoshoots and exposure on their social media channels. We researched potential celebrities and the press angles, focussing on those that needed to take time out for themselves, spend time with the girls and focus on their mind, body and soul.

We only targeted celebrities with over 1 million followers on Instagram and negotiated the terms and conditions of their trips to maximise social media and press coverage.

As a result of this strategy we secured TOWIE stars Lydia Bright, Debbie Bright and Georgia Bright to take a mother-daughter trip to Bliss, as well as Love Island stars Zara McDermott, Ellie Brown, Samira Mighty, Jourdan Riane and Elma Pazaar for a ‘Love Island Reunion’ girls trip. We also secured two trips for Malin Andersson after she’d experienced a traumatic year, as well as well-known TV personality Vicky Pattison and her mum Caroll. The celebrity trips alone resulted in 40 pieces of national coverage in titles such as Daily Mail, The Sun, Metro, Closer, Soul & Spirit and Heat magazine.

Over the past year we have secured a total of 11 celebrity trips, with more big names booked to visit in January, as well as press trips for the Metro, Fabulous, Stella and Glamour magazine.

Alongside our PR campaign we have written regular Bliss News articles for the website on topics that women can relate to, created engaging content on Facebook, Instagram and Pinterest as well as advertising campaigns to secure more bookings to the sanctuaries. We also positioned the Founder of Bliss, Zoe Watson, as an expert on hot topics such as wellness bathing, yoga and essential oils.

In total, over the past 12 months SBPR has achieved 56 pieces of coverage for Bliss Sanctuary for Women in top publications such as The Telegraph, Daily Mail, Metro, The Independent, Marie Claire, OK Magazine, Closer, Yoga Magazine to name a few. The total coverage reached over 55.1 million people and would have cost £1.7million if the same space was bought in advertising! Over the past year we have increased Bliss’ Instagram following by over 30,000 followers and positioned the brand as the number 1 women’s only Bali retreat for celebrities across the world.

We are looking forward to what the next year brings for Bliss and SBPR!

Reaching Your Consumer and Creating A Media List

Knowing you consumer will be key to you and your brand reaching millions. In today’s ‘digital age’ people consume new messages about brands and products in a variety of ways. The newspaper and magazine market may well be shrinking but top titles still boast readerships in the hundreds of thousands. Cleverly targeting TV or radio, online news and lifestyle websites, blogs and social media sites will get your message to your audience in the right way.

When trying to reach your target market, start by thinking about your consumer, target audience or end user.

·         Who are they?

·         How old are they?

·         Are they professional/white collar/blue collar/student/retired/homemaker?

·         How do they spend their time?

·         Where do they shop?

·         Which social media channels are they most active on?

·         How do they consume their media? Via blogs/TV/radio?

·         What media do they consume?

You should know the answer to all of the above and answering the last three questions is particularly crucial in gaining coverage that counts. All of this information will contribute to reaching your target audience and achieving the relevant coverage. Knowing which type of media they consume will also determine who you approach with your brand, story etc.

Once you know who your consumer is, you can target the media accordingly. The average ‘early adaptor’ must read, hear or see a message seven times, before they act on it. It’s therefore important to target multiple mediums to give your consumer different ‘touchpoints’ to absorb your message.

I’m sure you’re thinking where do I start? Well, below is a list of just a few of the different types of media on the market.

Trade press – these are industry-related titles meaning whichever industry you’re in, there will be accompanying trade titles. Such as Transport News, The Grocer, The Hotelier etc.

Regional press – newspapers and magazines specific to your area, such as Manchester Evening News, Yorkshire Post, Dorset Echo etc.

National Newspapers

Broadsheets – The Telegraph, Observer, Guardian, Financial Times etc.

Tabloids – Daily Mail, Daily Express, The Sun, The Daily Mirror, Daily Star etc.

Supplements – You Magazine, Style, Stella, Notebook, Observer Food Monthly etc. (These are magazines inside the weekend editions of national papers.)

Women’s glossies – monthly magazines focusing on a mix of news, fashion and lifestyle such as Woman & Home, Good Housekeeping, Cosmopolitan, Glamour, In Style, Marie Claire, Red etc.

There is also online, social media, radio and TV.

For a free list of media, you can try sites such as www.mediauk.com and www.holdthefrontpage.co.uk. These contain a variety of useful information including readership stats, key staff members, personal email formatting and so on.

To do your own PR you need to be in the know, so sitting around reading magazines, watching TV, or scrolling through social media is a valuable way to spend your time. Try making notes while scouring the media such as - who are the journalists that keep reappearing, find what titles apply to your brand best and look for themes; is there an awareness day or an awards ceremony this month that applies to your business? Remember to always keep an eye on online media as well, coverage online could take the consumer to your website instantly. Once you get into the habit of doing this, you’ll never be shocked when news props up that you could’ve got in front of!

Media List

Once you are sure who your consumer is and what media you should be approaching it is time to create a media list. This should include specific and up-to-date contact information for key journalists, bloggers, social media influencers and editors across print, online, blogs, radio and TV.

 Organisation is key when creating your bespoke list. Here’s some tips on what to include in your list –

·         Include the type of medium – magazine, newspaper, radio etc

·         Frequency – daily/weekly/monthly/bi-annual

·         Readership or audience numbers

·         Specific contact details for each journalist or editor and their regular slots or segments

·         Job title (editor/features writer/sportswriter etc.)

·         Extras - You could also include a column or tab for any other notes as you go forward, such as how and when they prefer to be contacted, recent topics they’ve covered etc.

Finding the details of the journalist can be tricky, below are just some ways you can do this –

·         Look at the journalist’s name/names in the relevant publications

·         Look at the credits of TV shows for researchers/producers

·         Googling contact sites for specific TV channels such as ITV will give you access to valuable information.

·         Response Source – with journalists continually moving around it can be hard to keep up. Response source has a ‘Media Bulletin’ segment where you can not the movement of journalists.

·         Contacting influencers is great as you can usually message them directly, try their website of their social media page.

·         To find a specific phone number, try calling the media outlets switchboard first, when you get through ask for the relevant journalist and gather their details from there.

Talking to journalists can be daunting to begin with, however in time it’ll get easier and you’ll find your flow. A few things to remember is that journalists are time poor, it’s unlikely they’ll monitor their voicemails, so don’t waste your time leaving a message. Keep an eye out for freelance journalists, they will most likely have their own websites and a personal email to contact them with.

Final tips and tricks

·         There’s no time like the present! Start compiling your media list now.

·         Don’t contact several members of the same outlet ‘just in case’ as they may think you are spamming them, and bin your email.

·         You’ll find it’s easier to find contacts for regional rather than national press. There are less staff, everyone knows everyone and they’re more likely to pick up the phone and are quicker to respond.

If you’re looking for global newspapers you may find this article helpful - https://www.websiteplanet.com/blog/complete-index-of-newspapers-across-the-globe/

If you would like to find out more about how to find your consumer and create your media lists as well as how to do your own PR you can book onto our PR and Publicity Course on the 29th November at our Bournemouth offices - Sunny Bird PR, The Garden Studio, Pine Grange, Bath Road, Bournemouth, BH1 2PF

Follow this link to book your place!